1. How can I order a personalized magnet?
You can easily place an order through our website. Upload your image or design. Once you are satisfied, add the product to your shopping cart and complete the order.

2. What sizes and shapes are available?
We currently offer one size of personalized magnets, 5mm by 5mm.

3. What materials are used for the magnets?
Our magnets are made of high-quality material with a strong magnetic layer on the back. They are sturdy, scratch-resistant and suitable for long-term use.

4. Can I upload my own design?
Yes! You can upload your own image, logo or text via our design tool. Make sure the image is high quality for the best result.

5. What if my image is not the right quality?
If your image is low resolution, we will let you know before we start production. We can help you optimize the design or advise you on better options.

1. Do you offer discounts for large orders?
Yes! We offer discounts for bulk orders. You can choose between 50 or 100 magnets on the product page. If you want a different quantity, please contact us for a custom quote.

2. Can I have a magnet made with a company logo?
Absolutely! We make personalized magnets for businesses, including logos and company information. This is perfect for promotional purposes or corporate gifts.

3. What is the production time for bulk orders?
Production time for bulk orders is usually 3-4 business days, depending on the size of the order. During busy periods, such as the holidays, it may take a little longer.

1. How long does it take for my order to be shipped?
Production time is usually 2-3 business days. For bulk orders, this can take 3-4 business days depending on the size of the order. Please note that during holidays or when there is a higher order volume, this may take a little longer. The exact delivery time depends on the shipping method and your location.

2. What are the shipping costs?
Shipping costs vary based on your location and the weight of the package. Costs are calculated at checkout.

3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can track your package.

1. Do you ship internationally?
Yes, we ship within Europe to the Netherlands, Belgium, Spain, France, Germany, Portugal and Italy! For other European countries, just send us a message — we’re happy to check the options for you!
Production time is 2-3 business days. It may take longer during the holidays or when the number of orders is higher than normal. Delivery time may vary depending on the country of destination.

2. What are the shipping costs?
Shipping costs vary based on your location and the shipping method you choose. Costs are calculated at checkout.

3. Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email so you can track your package.

1. What payment methods do you accept?
We accept most common payment methods, including iDEAL, credit card (Visa, MasterCard), PayPal and bank transfers.

2. Can I cancel or change my order?
If your order has not yet gone into production, we can adjust or cancel it. Please contact us as soon as possible to make changes.

3. What if my magnet arrives damaged?
If your order is damaged or delivered incorrectly, please contact us within 48 hours of receipt. We will provide an appropriate solution, such as a replacement product or a refund.

4. Can personalized magnets be returned?
As this is a personalised product we cannot accept returns unless there is a manufacturing defect or damage upon delivery

1. Can you help with the design of my magnet?
Yes, we offer design assistance. If you need help editing your image or adding text, please contact us.

2. How can I contact customer service?
You can reach us by email, phone or our contact form on the website. We aim to respond within 24 hours.